Privacy Policy

1. Introduction

timetobet ("we," "us," or "our") operates the online gaming platform accessible at timetobet.vip (the "Platform"). We are committed to protecting the privacy and personal data of all registered players and visitors to our Platform. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, and disclosure of personal information in connection with your use of the timetobet Platform.

This Policy applies to all users of the timetobet Platform, including registered players, prospective players who browse the Platform without registering, and any individual who contacts our support team. By accessing or using the timetobet Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read together with our Terms & Conditions, which govern your use of the timetobet Platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Personal Data We Collect

timetobet collects personal data that you provide directly to us, data generated through your use of the Platform, and data obtained from third-party sources where permitted by law. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (city, province, postal code);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Selfie or facial image submitted for liveness verification;
• Proof of address documents where required.

2.3 Financial Data

• GCash or PayMaya account reference (we do not store full wallet credentials);
• Bank account details for withdrawal processing (bank name, account number, account name);
• Transaction history including deposits, withdrawals, and bet settlements;
• Debit card details (card number is tokenised; we do not store full card numbers).

2.4 Usage & Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the Platform;
• Betting history, game session data, and wagering patterns;
• Login timestamps and session duration.

2.5 Communications Data

• Records of correspondence with our customer support team (live chat transcripts, email exchanges);
• Feedback, complaints, and dispute records;
• Marketing preferences and communication opt-in/opt-out records.

3. How We Use Your Personal Data

timetobet uses the personal data we collect for the following purposes:

• Account creation and management — to register your timetobet account, verify your identity, and maintain your account in good standing;
• Age verification — to confirm that you are 21 years of age or older, as required by Philippine law and PAGCOR regulations;
• Payment processing — to process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card;
• Platform operation — to provide access to sports betting, live casino, slots, bingo, and other gaming products on the timetobet Platform;
• Customer support — to respond to your enquiries, resolve disputes, and provide technical assistance;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Regulatory compliance — to comply with applicable laws, regulations, and reporting obligations, including anti-money laundering (AML) requirements;
• Responsible gaming — to monitor betting patterns, enforce deposit and loss limits, and support self-exclusion requests;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications;
• Platform improvement — to analyse usage data and improve the features, performance, and user experience of the timetobet Platform.

4. Legal Basis for Processing

timetobet processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):

• Contractual necessity — processing required to perform our contract with you (i.e., to operate your timetobet account and provide gaming services);
• Legal obligation — processing required to comply with applicable laws and regulations, including AML obligations and PAGCOR reporting requirements;
• Legitimate interests — processing necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
• Consent — processing based on your freely given, specific, and informed consent, including for marketing communications and certain cookie-based tracking.

5. Data Sharing & Disclosure

timetobet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the circumstances described below:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the timetobet Platform, including payment processors (GCash, Maya, banking partners), identity verification providers, cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

5.2 Regulatory Authorities

We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government bodies where required by law, court order, or regulatory directive.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of timetobet's assets, your personal data may be transferred to the acquiring entity. We will notify registered players of any such transfer and the applicable privacy terms.

5.4 Fraud Prevention

We may share data with fraud prevention agencies and other gaming operators where necessary to detect and prevent fraudulent activity, including the sharing of self-exclusion information with other licensed operators where required by regulation.

6. Cookies & Tracking Technologies

The timetobet Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyse Platform usage. The types of cookies we use include:

• Strictly necessary cookies — essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and display options.
• Analytics cookies — collect anonymised data about how players use the Platform to help us improve performance and user experience.
• Marketing cookies — used to deliver relevant promotional content based on your interests, where you have consented.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the timetobet Platform.

7. Data Retention

timetobet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and legitimate business need. Specific retention periods include:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under Philippine law;
• Transaction and financial data — retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• KYC verification documents — retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support records — retained for three (3) years from the date of the interaction;
• Marketing preference records — retained until you withdraw consent or close your account, whichever is earlier;
• Technical and usage data — retained for up to two (2) years from the date of collection.

Upon expiry of the applicable retention period, timetobet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

8. Data Security

timetobet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols;
• Encryption of sensitive data at rest, including financial and identity information;
• Tokenisation of payment credentials — we do not store full card numbers or wallet credentials;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of the Platform;
• Multi-factor authentication options for player accounts;
• Incident response procedures for detecting and responding to data security breaches.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the following rights with respect to your personal data held by timetobet:

• Right to be informed — the right to know what personal data we collect and how it is used, as set out in this Policy;
• Right of access — the right to request a copy of the personal data we hold about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact the timetobet Data Privacy Officer using the contact details provided in Section 12. We will respond to all verified requests within thirty (30) days. We may require proof of identity before processing your request.

10. Children's Privacy

The timetobet Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the timetobet Platform, please contact our support team immediately so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

timetobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the Platform or by sending an email to the address associated with your account.

The revised Policy will take effect from the date of posting unless a later effective date is specified. Your continued use of the timetobet Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

12. Contact Us & Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by timetobet, please contact our Data Privacy Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data protection rights have not been respected. Information about the NPC and how to file a complaint is available through official Philippine government channels.